Executive Priority & Punchlist Engine
Target Audience: Project Managers, Installers, Executive Leadership
Core Value: Agility & High-Priority Execution
The Problem: The "Last 5% Stagnation"
Standard ERP workflows fail to capture the messy, ad-hoc reality of closing out a job (missing hardware, minor repairs). These punchlist issues stall 95% complete jobs in email threads, delaying final payment and revenue recognition.
The Solution: Decoupled "Fire Drill" Fast Lane
I architected the VIP Task Dashboard as an overlay, allowing executives to inject high-priority, unstructured tasks linked to a project but independent of the rigid manufacturing queue, ensuring rapid final closure.
The Commercial ROI
P&L Hook: Reduced the time from "Substantially Complete" to "Final Payment" (Revenue Recognition) by ensuring punchlist items are resolved immediately.
Primary Metric: Mitigated the risk of "ghosting" clients on minor repairs, a common complaint that destroys Net Promoter Scores (NPS) and damages reputation.
Value Proposition: Provided operational agility to handle executive "Fire Drills" without disrupting the core manufacturing queue/schedule or standard schedule adherence.
Technical Architecture
Logic: Created a dedicated vipTasks Firestore collection that allows tasks to be created outside the rigid workOrder or manufacturing dependencies.
Integrity: Implemented logic allowing tasks to be assigned to any user role (Sales, Admin, Production), explicitly breaking departmental silos for rapid problem resolution.
Enforcement: Utilized onSnapshot listeners to provide a live "War Room" view of all stalled projects, highlighting exactly who is blocking the final check for executive action.